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Privacy Policy

PRIVACY POLICY

"We", "our" or "us" means Mahara Sport, a company registered in England. “Our website” means https://maharasport.co.uk

This privacy policy has been prepared in accordance with the General Data Protection Regulation.

This privacy policy sets out how we use your personal data when we collect it about you or when you provide it to us when you use our website.

Please contact us if you have any questions about this privacy policy or the personal data we hold about you: using the Contact Us page https://maharasport.co.uk/pages/contact-us of our website or your user area by email: hello@maharasport.co.uk.

 

INFORMATION WE COLLECT WHEN YOU USE OUR WEBSITE AND HOW WE USE THAT INFORMATION

We will collect and use the following personal data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our website which will be your name, address, email address and phone number.

We will use this information to respond to the query that you have sent to us through the form on our website.

  • Information we collect about you. We collect information about you through our website cookies. For more information on the cookies we are using, please see the Cookies section. We will collect your IP address, and information relating to your visits to our website, for instance which pages you visited, how long you spent on them, the dates and times you visited.

We will use this information to understand how our website is being used and to improve your experience in using our website.

 

OUR LEGAL BASIS FOR USING THE INFORMATION WE COLLECT WHEN YOU USE OUR WEBSITE

Under data protection law we must have a legal basis to use your personal data. We have set these out below.

  • Information you give us. Where you fill in a form on our website, the legal basis for this use is that it is in our legitimate interests as a business to be able to contact you and to effectively respond to the query or request you have made through our website. We have considered our legitimate interests carefully and have balanced them against your rights under data protection law. We consider that this is a proportionate use of your personal data because we will only use the information we get from you to respond to your query or request.
  • Information we collect about you. Our legal basis for using the personal data we collect when you use our website is that it is in our legitimate interests to understand how our website is being used and to be able to improve the user experience of our website. We have considered our legitimate interests carefully and have balanced them against your rights under data protection law. We consider that this is a proportionate use of your personal data because we collect minimal information about you and will only use it to review our website use and help improve our website.

 

OUR LEGAL BASIS FOR USING THE INFORMATION WE COLLECT WHEN YOU ARE AN INDIVIDUAL AT ONE OF OUR CLIENT ORGANISATIONS

    • Information you give us where your organisation that is our client is a partnership and therefore you are treated as an individual for the purposes of data protection law. Our legal basis for using your personal data for the reasons explained above is that it is necessary for taking steps prior to entering into a contract with you and it is necessary for performing our contract with you for the provision of our website. Failure to provide your personal data may mean we are unable to fulfil the services you order or deal with your queries.

     

    • Information you give us where your organisation that is our client is a company. Our legal basis for using your personal data as the individual within our client organisation for the reasons explained above is that it is in our legitimate interests in carrying out the contract we have with your organisation to provide your organisation with our website. We have considered our legitimate interests carefully and have balanced them against your rights under data protection law. We consider that this is a proportionate use of your personal data because it is in your reasonable expectations that we would need to contact you for the purposes of your organisation’s account with us and we only use your business contact details for matters which relate directly to our relationship with the organisation you work for.
    • Information we collect about you. Our legal basis for using the personal data we collect when you use our website is that it is in our legitimate interests to understand how our website is being used and to be able to improve the user experience of our website. We have considered our legitimate interests carefully and have balanced them against your rights under data protection law. We consider that this is a proportionate use of your personal data because we will only use it to review our website use and help improve our website.

    HOW WE USE YOUR PERSONAL DATA FOR MARKETING
      • Information you give us. When we collect personal data from you through our website, when you or your organisation registers as a customer, we will collect your contact details and ask you to tick a box to say if you are happy to receive marketing from us.

      If you agree to it, we will use your personal data to send you marketing in the ways you have agreed that we can contact you. We will send you marketing about our products and services, offers that we have on, competitions that you can take part in, and events that may interest you.


      OUR LEGAL BASIS FOR SENDING YOU MARKETING

        Our legal basis for sending you marketing is that you have consented to receiving marketing from us.

        You can change your mind about receiving marketing from us at any time by contacting us by email: hello@maharasport.co.uk


        HOW LONG WE WILL KEEP YOUR PERSONAL DATA

        We will not keep your personal data for longer than we need it for the purposes we have explained in this privacy policy.

        We will keep the personal data that you provide and that we collect or receive in relation to your account when you or your organisation registers as a customer for six years from the date our contract with you ends.

        We will keep the personal data you provide or we collect or receive in relation to queries you make about our website but where you do not end up registering for our website at that point for two years after the end of our communications with you, in case you get back in touch with us at a later date for further information, so we can refer back to our previous discussions with you.

        Where we have collected your personal data for marketing, we will keep it for two years from the date you give your consent to receiving marketing from us, or until you withdraw your consent to receiving marketing from us.

        If a dispute arises between us, we will continue to retain your personal data for the purposes of responding to and dealing with any such dispute.

         

        SHARING YOUR PERSONAL DATA

          We will only share your personal data with the following third parties for the following reasons:

          • our insurers, accountants or other third party advisors to the extent that they may need to access your personal data in the context of providing their services to us;
          • we use Klaviyo to facilitate sending our marketing to you. We will share your personal data with them to the extent that they need it to provide their services to us;
          • we use reputable third parties to provide us with support for our internal IT systems and our web hosting. We will share your personal data with them to the extent that they need to access our systems and website to be able to provide their support services.
          • in the unlikely event that we sell all or part of our business, or merge with another organisation, we may transfer personal data that we have collected as described in this privacy policy, along with our other business assets, to the organisation that we are selling to or merging with.

          We share your personal data in these circumstances on the basis that it is in our legitimate interests to: (i) fulfil our contractual services as expected so that you can obtain professional indemnity insurance; (ii) obtain professional advice from our advisors; (iii) facilitate our sending our marketing; (iv) use reputable third parties to facilitate us having well-functioning IT systems and to fix any issue we have; and (v) in selling our business or merging. We have considered our legitimate interests carefully and have balanced them against your rights under data protection law. We consider that these uses are proportionate because we will only pass information to reputable third parties, we only pass on the information you have given to us and that they need to provide their services to us, and we have contracts in place with these third parties which require them to observe your rights in relation to data protection.

          We also share your personal data with entities, organisations or individuals outside Mahara where this is necessary to: comply with any law, rule, regulation, legal procedure or governmental request that is applicable to us; obtain legal advice; enforce the terms of our contracts; prevent or detect fraud; or otherwise as permitted or required by law.


          TRANSFER of personal data OUTSIDE THE European Economic Area

          We store your personal data in the United Kingdom or in countries within the European Economic Area.

          If we do transfer your personal data outside the EEA, we would only do so where we have a legal basis for doing so and where we ensure that your personal data is protected to the same standard as it would be protected in the UK. We would do this by entering into data sharing agreements with the recipients of your personal data based outside the EEA which comply with the EU Commission’s standard clauses for the transfer of personal data outside the EEA.

          Please contact us for further information as to the transfer of your personal data outside the EEA, and if we are doing so on the basis of the EU’s standard clauses, you can ask us for a copy of those clauses: by email: hello@maharasport.co.uk

           

          YOUR RIGHTS OVER YOUR PERSONAL DATA

            The law gives you certain rights over your personal data that we hold:

            • You have a right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK authority for data protection issues (www.ico.org.uk).
            • You have a right to ask us what personal data we hold about you and to have a copy of the personal data that we hold about you.
            • You have a right to request that we correct any errors in your personal data.
            • You have a right to ask us to delete your personal data where: (i) we do not need your personal data anymore; (ii) you have asked us to review and explain our legitimate interests to you and we do not actually have a valid legitimate interest to do what we are doing; (iii) our use of your personal data is illegal; (iv) we have to delete your personal data to comply with our legal obligations.
            • Where (i) we have your personal data on the basis of your consent or because we need it to perform our contract with you; (ii) you provided your personal data to us; and (iii) we process your personal data by automated means, you have the right to ask us to give you a copy of your personal data in a commonly used, electronic format.
            • You have the right to ask us to review and explain our legitimate interests to you and to object to our legitimate interests.
            • Where our use of your personal data is based on your consent, you have the right to withdraw that consent at any time.
            • You have the right to ask us to restrict our uses of your personal data where: (i) you do not think the personal data we have about you is correct, so that we can check if it is correct; (ii) what we are doing with your personal data is illegal but you would rather we stop using your personal data rather than delete it; (iii) we do not need your personal data anymore, but you need us to keep it so that you can exercise any legal rights; and/or (iv) you have asked us to review and explain our legitimate interests to you, so that we can check whether we actually have a valid legitimate interest to do what we are doing.

            If you would like to exercise any of these rights, please contact us by email: hello@maharasport.co.uk

             

            THIRD PARTY LINKS ON OUR WEBSITE

            Our website may include links to third party websites (for example LinkedIn), plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

             

            COOKIES

            Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

            A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

            We use the following cookies:

            • Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of our website or session tracking.
            • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
            • Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.
            • Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

            You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website and use the website, and your user experience may be affected.

             

            CHANGES TO OUR PRIVACY POLICY

            We keep our privacy policy under regular review. Any changes we make in the future will be posted on this page. If we make significant changes in the way we treat your personal information, or to the policy, we will make that clear on our website, or by some other means such as email, so that you are able to review the changes before you continue to use our website.

             

            HOW TO CONTACT US

            Please contact us if you have any questions about this privacy policy or the personal data we hold about you:

            Using the ‘contact us’ page: https://maharasport.co.uk/pages/contact-us of our website or your user area.

            By email: hello@maharasport.co.uk